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Explore How-To's and learn best practices from our knowledge base.
General
FAQ
40
How do I log in to the Sign-on Okta Portal at Signon.stjohns.edu?
How do I schedule an appointment with IT?
I forgot my password to log in to the Sign-On Portal. How do I reset my account?
Received my YubiKey in the Mail - What do I do next? YubiKey Enrollment
How do I update current My Email Password? Or, how do I update my Multi-Factor Authentication (MFA) for Signon.stjohns.edu with a new Phone?
See all 40 articles
StormCard
3
How do I add funds to my Storm Card account ?
How to mark your StormCard as Lost / Stolen
StormCard Frequently Asked Questions
Services for Students
20
I am a student. How do I locate my personal Student Identification Information (Email address, X number, NT Login, StormCard ID)?
DegreeWorks Tutorial - Accessing Student Advisement Reports
SJU Student Laptop Lost / Stolen Procedure
DegreeWorks Tutorial - What-if Analysis
HOW TO ACCESS CABLE TV USING SPECTRUM U
See all 20 articles
Wireless and Mobile Device
7
How to connect your Gaming Console or Smart Devices to campus WI-FI on SJUGuest
How do I connect to SJUGuest - St. John's Guest Wireless?
Email Setup on Mobile Devices
How do I connect to SJUMobile (WIFI)
Removing existing saved wireless network on Apple devices
See all 7 articles
Voice and Desk Phone Services
4
Setting up a Conference Call Instructions
How to setup Call forwarding on your Office Avaya Desk Phone
Avaya Quick Reference Guide for Desk Phones
Microsoft Teams - Voice Calling
Connect
3
St. John's U Connect Mobile App
How to Navigate New UIS Experience
How do I locate my Student ID Information (Student X number) in UIS or St. John's U Connect?
Software
Apporto Virtual Desktop
1
Apporto - Virtual Desktop for Students
Banner
2
Error messages in Banner Admin
How do I access Ellucian On-Demand Training?
Canvas
38
Canvas Student Guides and Video
Post a syllabus
How do I edit the Syllabus in a course
How to Create a Module
How to Create a Page in Canvas
See all 38 articles
Cisco Webex
47
How do I login into WebEx?
Webex Attendee and Participant User Guide
Webex - Using Virtual Backgrounds
Automatically Record Webex Meetings
Cisco WebEx - Help Guide - Frequently Asked Questions
See all 47 articles
EPM
1
EPM/Hyperion/Brio Troubleshooting and Access
Formstack
14
Formstack Troubleshooting - Prefilled Information is Missing or Incorrect
Formstack Troubleshooting - Workflows - Specified User Not Found
Formstack Troubleshooting - Login - I don't see Forms or Workspace after clicking the Formstack button in SignOn
Formstack Troubleshooting - Action Required: Re-Authenticate your XXXXX integration
Formstack Troubleshooting - Terms and Conditions Prompt
See all 14 articles
MacOS
1
Clear DNS Cache All systems
Microsoft Office-Booking-Teams
27
Office 365 Installation via SJU Microsoft Account
Microsoft Teams – Creating and Sharing a Link to a Meeting
Microsoft Office 365 "Installation limit reached" error
How to setup Out of Office Notification
Junk Mail
See all 27 articles
OneDrive, Shared Network Drives, SharePoint
8
How do I login to OneDrive and backup files?
How do I share a file or folder in OneDrive?
One Drive - Frequently Asked Questions
How to check your Microsoft OneDrive / Sharepoint Storage Limit
Microsoft Sharepoint
See all 8 articles
Other
1
Accessing Software in Company Portal
UIS
27
I can log in to UIS. Where do I change my password?
How do I log in to UIS? (University Information System)
How do I reset my forgotten password for UIS?
UIS Guide - Frequently Asked Questions Help
How do students view their semester class/course schedule?
See all 27 articles
VPN - Off Campus Access
7
VPN - CiscoAnyConnect for Windows 10 (For Pre-Approved Students taking specific courses ONLY)
VPN - CiscoAnyConnect for MAC (For Pre-Approved Students taking specific courses ONLY)
How do I connect to the Internet off-campus?
Connecting to St. John's Network through Global Protect on an SJU-issued Windows device
Palo Alto Global Protect VPN for macOS - Jamf Managed through St. John's Self Service
See all 7 articles
Hardware
Lenovo and Apple Devices
8
How to Reset a Computer's IP address
Lost / Stolen Employee Laptops
How to locate your serial number on a MacOS/ Windows based machine
How do I check the OS version on my University-issued device?
How do I remove shared network drives from my computer?
See all 8 articles
3D Printing and 3DPrinterOS Guides
5
Signing into 3DPrinterOS
Basic - Slicing in 3DPrinterOS
Advanced - Installing PrusaSlicer
Advanced - Slicing in PrusaSlicer
3DPrinterOS - No Available Printers Error
Office Printers
4
Guide to Setting Up Secure Print Mode on Windows Devices
Guide to Setting Up Secure Print Mode on Apple Devices
How do I add a Network Printer to my SJU computer?
Printer Services and Maintenance Process
Classroom
Classroom Basic
15
How to use the Document Camera in the Classrooms
Webex in the Classroom
Connecting to WebEx in Classrooms with Grey PTZ Camera - Type 1 Classroom
Connecting to WebEx in Classrooms with Jabra Webcam - Type 2 Classroom
Connecting to WebEx in Classrooms with Pan-Tilt Zoom Camera (PTZ) - Type 3 Classroom
See all 15 articles
St John's Policies and Forms
SJU Information Technology Policies
9
Acceptable Use Policy
Bring Your Own Device (BYOD) Policy
Email Policy
End User Computing Policy
Information and Cyber-Security Incident Response Policy
See all 9 articles
Forms
1
Affiliate Request Form
