FAQ

Default solution folder, feel free to edit or delete it.

How do I log in to the Sign-on Okta Portal at Signon.stjohns.edu?
The University is consolidating usernames and passwords used to access University services (e.g. email, UIS) using a new single sign-on system calle...
Tue, Feb 22, 2022 2:00 PM
How do I schedule an appointment with IT?
Making an appointment with Information Technology for the following purposes: - IT Service Center for assistance with St. John's Accounts or S...
Thu, Mar 7, 2024 11:02 AM
I forgot my password to log in to the Sign-On Portal. How do I reset my account?
This article provides instructions on how to do a password recovery. If you have forgotten your password, please visit signon.stjohns.edu and...
Thu, Jan 19, 2023 5:35 PM
Received my YubiKey in the Mail - What do I do next? YubiKey Enrollment
I Received my YubiKey in the Mail - What do I do next? Unbox your YubiKey from the packaging and save the packaging. Call the Service Desk at 718-...
Thu, Mar 25, 2021 8:36 PM
How do I update current My Email Password? Or, how do I update my Multi-Factor Authentication (MFA) for Signon.stjohns.edu with a new Phone?
These instructions are for the following concerns: Those that are currently able to log in to https://signon.stjohns.edu, but wish to: * Change the...
Thu, Dec 12, 2024 10:02 AM
How do I request Transcripts from Registrar?
This information is from the Office of Registrar: Request a Transcript There are three ways you can order a transcript of your academic record at St. ...
Thu, Mar 14, 2024 9:44 AM
How Do I Install and Use Microsoft Teams?
Below are instructions on how to install Microsoft Teams on your computer. 1. Please visit Microsoft's website to download the installation...
Wed, Jan 20, 2021 6:48 PM
Access to Library Resources
Logging in to the Online Library or Library Databases Please visit: www.stjohns.edu/libraries Once you select the Library Resource that you are wish...
Wed, Sep 29, 2021 10:53 AM
How do I request assistance from the Information Technology department?
There are several ways that you can request assistance from I.T.   First, sign in to our Support Portal. Go to our main page: https://IThelp.stjohns.edu  ...
Mon, Aug 29, 2022 11:24 PM
How do I access the Medicat Patient Portal?
Once you sign in to https://signon.stjohns.edu, you should see an app called Medicat.  If you have not logged into the Sign-On Portal yet, please fol...
Thu, May 27, 2021 11:53 AM