If you are trying to log in to the Sign-On Portal on https://signon.stjohns.edu, and need some additional assistance, below are the different areas in which to help. Please click on the links below.
(*If you were looking for UIS help, please see these instructions: UIS GUIDE)
Check out our How do I Series for additional help "ACCESS THE SIGNON PORTAL"
Logging in for the first time, Set up Instructions
This is for individuals who have never logged in to the Sign-On Portal and need some assistance completing the setup process.
Logging in for the first time, but I am new and not able to locate the Welcome Email to activate my account.
If you cannot find your email to activate your account to log in for the first time, see some steps to help you.
College Advantage Program member, Logging in to Sign-On Portal for the first time Guide
If you are a student or faculty member of the College Advantage Program, and need help logging in for the first time, please read this guide.
How do I locate my University ID number?
If you are a University Student, Employee, or Faculty member who has been assigned a University email address, you will need your ID number in order to log in for the first time. Please see these instructions on where to locate it, depending on your role within the University.
My Password isn't working, and I need to reset it.
If you have logged in to the Sign-On Portal before, but do not remember your password, we have some helpful steps to follow to reset your password yourself.
I am receiving an error that says that my account is locked.
If you entered your password incorrectly too many times, this can lock your account. This guide will walk you through getting your account unlocked.
Once it is unlocked, then you can follow the link above to follow the steps to reset your password.
I received an email that says my password is expiring soon. How do I change it?
Passwords must be changed every 180 days. When changed, passwords must be a minimum of 10 characters long, and contain at least one: capital letter, lowercase letter, number and a special character, such as: ! @ # $ % & * . Passwords may not repeat any of your previous 5 passwords.
I have a new phone or a new phone number to use for my security information for Multi-factor Authentication. How do I change it?
It is required that you enable Multifactor Authentication or MFA. There is the ability to use an authentication app called Okta Verify. Okta Verify works if you have cellular or WiFi service.
I do not have a device compatible with Okta Verify. What are my options?
For individuals without a device that is compatible with OKTA Verify, contact the IT Service Desk at 718-990-5000 or visit the IT Service Center to discuss further options.
If none of these steps help you, and you need additional assistance, please call our IT Service Desk and press option 2:
Contact: 718-990-5000
Hours of Operation: Monday to Friday, 7:30am to 7:30pm, EST
Additional assistance can also be requested from our Self-Service Portal, by clicking on "Report an Incident": https://ITHelp.stjohns.edu