FAQ

Default solution folder, feel free to edit or delete it.

How do I Unlock my account for Signon.stjohns.edu?
If you have entered your password incorrectly too many times, and have received an error message that your account is locked out, you can unlock your accoun...
Wed, Apr 27, 2022 6:05 PM
Sign-On Portal Guide, Frequently Asked Questions Help
If you are trying to log in to the Sign-On Portal on https://signon.stjohns.edu, and need some additional assistance, below are the differ...
Wed, Jan 17, 2024 12:09 PM
How do I locate the WIRELESS MAC Address of my devices?
Getting Mac Address for Smart TV, Smart Devices, and Gaming Consoles Insignia To locate your Insignia Smart TV MAC address you will have to navigate ...
Sat, Aug 28, 2021 4:23 PM
How do I log in to a computer on campus?
If you need to log in to a computer in a classroom podium or a computer lab while you are on campus, you will use the same exact username and pas...
Wed, Sep 29, 2021 8:18 PM
How do I log in to and use Canvas?
Signing into Canvas Use the following steps to sign in to Canvas  Using your web browser, log in to the Sign-On Portal at https://signon.stjohn...
Mon, May 8, 2023 6:12 PM
How to adjust the permissions to an Outlook calendar's availability
Increased collaboration is a perk of students, faculty and staff all being in the same Office 365 environment. To modify a calendar's permissions level...
Tue, Nov 9, 2021 5:28 PM
How do I update my security question in the Sign-on Portal?
1. Log in to your account at the following site: https://signon.stjohns.edu  2. In the top right-hand corner, click on your “Name”.  T...
Tue, Sep 5, 2023 5:43 PM
ExamSoft Examplify FAQs
  ExamSoft's Examplify testing software is utilized by several of the schools at St. John's University to offer exams without a proc...
Wed, Sep 11, 2024 10:43 AM
I am having problems seeing my email in an app on my phone or personal laptop. What happened?
A security measure, initiated during the Spring 2022 semester, regarding how you view your SJU email has been put into effect. Please see the following Uni...
Mon, Dec 19, 2022 11:28 AM
How to Find Your Device's Network Hardware (MAC) Address
Every device connected to your network has a unique identifying MAC address. If you are having issues connecting to the internet, we will need this informat...
Sat, Sep 10, 2022 7:58 AM