Every device connected to your network has a unique identifying MAC address. If you are having issues connecting to the internet, we will need this information in order to locate your device on our network to diagnose why your device is unable to connect properly.

Follow these steps to learn how to find your device’s Network MAC address

Windows Devices

  1. Click Windows Start or press the Windows key.
  2. In the search box, type cmd.  
  3. Press the Enter key.
    A command window displays.
  4. Type ipconfig /all.
  5. Press Enter.
    A physical address displays for each adapter. The physical address is your device’s MAC address.


Android

In most cases, you can follow this procedure to locate your MAC address. Wording may vary based on your phone model and Android OS version:

  • Open the Settings of your device 
  • Click About Device (May say About Phone)
  • Click Status (May say Status Information)
  • Phone WiFi MAC Address is listed. (You may have to click on it to view it if it does not automatically display) This is your device’s MAC address.

If this does not work, refer to your device’s user manual.

Macintosh OS X

  1. Select Apple Icon > System Preferences > Network > Advanced. 
    A network box displays.
  2. Select WiFi. 
    A WiFi Address or Airport Address displays. This is your device’s MAC address.

 

Desktop (MAC) Ethernet Address on macOS

On your Mac, open the Network Utility.app. In the Finder, click “Go”, then scroll down to “Go to Folder…” Enter /System/Library/CoreServices/Applications, click Go, then locate the Network Utility.app.



Click Info, then choose a network interface from the pop-up menu. Please choose appropriate network interface (Ethernet). Hardware (MAC) Address is located in the Interface Information













Hardware (MAC) Address on iOS and iPadOS

  • On your device, open the Settings app and scroll and select General.

  • Select About and then scroll down and your wireless hardware (MAC) address will be displayed as the Wi-Fi Address.