When a user launches the Webex Desktop app and goes to the Meetings tab, the expected behavior is that they will have three options available to them: start an impromptu meeting, join a meeting, and schedule a meeting. Webex released an update that allows users to choose which kind of impromptu meeting they want to start - Personal Room or One-Time Meeting. The default option should be “Start a Personal Room meeting” with a drop-down arrow, such as highlighted in the image below. You can toggle between meeting types by clicking the drop-down arrow and selecting either “One-Time meeting” or “Personal Room meeting.”

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If that option instead says “Start a meeting,” that means that it will automatically launch a one-time meeting, NOT a personal room meeting. If your Webex desktop application reflects “Start a meeting” instead of “Start a Personal Room meeting,” it may result in behaviors such as:

  • Invited users sitting in a lobby/waiting room that you can’t access from your meeting

  • Receiving emails that you have users in your lobby/waiting room

  • “Copy meeting URL” has a string of letters and numbers not reflected by your usual Personal Meeting Room URL

You may also not have a drop-down menu available at all. In either case, please follow the steps below to update your application, and reset your default Impromptu Meeting option to be a Personal Meeting Room.

First, check to see if you have an update available.

If using a Mac computer:

  1. Open Webex Desktop application

  2. Click the Webex option in the very top left corner of your screen, then select "About Webex" (see image below)

  1. Click "Check for updates" (see image below)

If using a Windows computer:

  1. Open Webex desktop application

  2. Find the Webex icon in the bottom right corner of your taskbar and select it, then click "About" (see image below)

  1. Click "Check for Updates"

If updating your browser does not resolve the issue, or if you do not have any updates available, you may need to clear your application’s cache.

If using a Mac computer:​

  1. Open the Webex desktop application

  2. Click "Help" at the top of your screen, then select "Health Checker" as shown in the image below.

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  1. In the Health Checker window that appears, you should have a notice at the bottom that says "Database is healthy. Reset." Click "Reset," and confirm when prompted. (see image below)

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  1. Sign into the Webex app again using your St. John's University login information and check if the option is reflected.

If using a Windows computer:​

  1. From the Webex app click on the Profile Picture.

  2. Go to Help > Health Checker.

  3. Click on Reset at the end.

  4. Sign into the Webex app again using your St. John's University login information and check if the option is reflected.

If updating your Webex desktop application and clearing your application cache does not resolve the issue, please open a ticket with St. John’s IT so that we can further troubleshoot the issue.