If you CAN log in to UIS, but need to update your password, use this checklist to help guide you to change your University Information System (UIS) PIN & SECURITY QUESTION.

(**If your password / PIN is NOT working, and need to request to RESET it, please see this related article: How do I Reset My UIS PIN?)

Before we get started

• Locate your X-NUMBER before proceeding.
• Make sure you are navigating to the correct website.
• If you are new to SJU, have you set up your PIN before?
• If so, have you set-up a Security Question?

I know my x-number

• Open up your preferred internet browser. (Chrome, Safari)
• Type the following URL: https://www.stjohns.edu/uis 
•  Click on the box titled “USER ID”.
• Type your X-NUMBER otherwise known as your X ID NUMBER (For Example: X01234567)
• If you know your PIN, type it in the 2^nd box titled “PIN”
• If you DO NOT KNOW your PIN, instead of typing a “PIN” click on the “FORGOT PIN” button.
• You will be prompted with the SECURITY QUESTION you established when you first set-up your account.
• Remember the ANSWER to your SECURITY QUESTION is CASE SENSITIVE.
• After you CORRECTLY ANSWER your SECURITY QUESTION you will be prompted to CREATE a new PIN.

I am already logged in to UIS and want to update my pin & security questions

• Click on the PERSONAL INFORMATION link.
• Click on CHANGE PIN to update your current PIN.
• To change the SECURITY QUESTION, click on the PERSONAL INFORMATION link.
• Click on CHANGE SECURITY QUESTION, confirm your PIN, update the QUESTION & ANSWER.

I do not know my x-number or security question answer

• If you are a CURRENT or FORMER STUDENT call the REGISTRAR 1718-990-1339 ( Monday- Thursday 8:30 AM – 4:30 PM | Friday 8:30 AM – 3:00 PM)
• If you are a CURRENT EMPLOYEE, contact your SUPERVISOR or HUMAN RESOURCES  1718-990-1865 ( Monday – Thursday 8:30 AM – 4:30 PM | Friday 8:30am-3pm)
•  If you are a FORMER EMPLOYEE call HUMAN RESOURCES 1718-990-1865 Monday – Thursday 8:30 AM – 4:30 PM | Friday 8:30 AM – 3:00 PM